Number

Error Message

Cause

Solution

Model

53

Printing cannot be started because no print head is installed in the printer. Click [Stop] to stop printing. Then, install a print head, perform print head alignment, and print again.

Displayed when attempting to send print data to a printer with no print head installed.

Follow the instructions in the error message.

ALL

60

Selected paper size is not supported by this printer. Select your BJ printer model from [Format for] in the Page Setup dialog box, and select a paper size again.

Displayed when another printer is selected in the Page Setup dialog box, and printing is performed with the paper size setting that is not supported by the printer.

Follow the instructions in the error message.

ALL

64 / 1661 / 1662 (The error number varies depending on ink color.)

The following ink tank is not installed. XXX install the ink tank.

Displayed when the ink tank is not set or is set improperly.
XXX: Indicates the ink color.

Set the ink tank of the indicated color. If the ink tank is not properly set, reset the ink tank correctly.

i70

300

The printer does not respond. Make sure that the printer is plugged in, powered-on, and properly connected to your computer.

Displayed when the printer is not connected properly to the computer.

Confirm that the printer is properly connected to the computer. Turn the printer off and then back on, and try printing again.

ALL

306

A communication error has occurred. Make sure that the printer is plugged in, powered-on, and properly connected to your computer. Then try printing again.

Displayed when the printer has lost connection to the computer while data is being processed.

Confirm that the printer is properly connected to the computer. Turn the printer off and then back on, and try printing again.

ALL

311

Printer is in use or an error has occurred. If an error has occurred, eliminate the cause of the error.

Displayed when the printer is off-line.

Check if an error has occurred to the printer. If it has not occurred, turn the printer off and then back on, and try printing again.

ALL

409

The specified port is already being used. Check whether it is being used by another application.

Displayed when the specified port is already being used.

Follow the instructions in the error message.

ALL

1000

No paper. Load the paper correctly and press the RESUME button on the printer.

Displayed when there is no paper.

Follow the instructions in the error message.

ALL

1200

The printer front cover is open. When you have completed the operation, close the front cover.

Displayed when the front cover is open.

Follow the instructions in the error message.

ALL

1300

Paper jam. Remove the jammed paper and press the RESUME button on the printer.

Displayed when paper is jammed.

Follow the instructions in the error message.

ALL

1400 / 1401 (The erro number varies depending on error conditions.)

No print head is installed in the cartridge holder. Open the printer's front cover and install a print head properly.

Displayed when the print head is not installed properly into the print head holder, and printing is attempted.

Follow the instructions in the error message.

S630 / S6300 / S200 / S500 / S520 / S300 / S750 / S820 / S820D / S900 / S9000 / 830D / S530 / S330 / S530D / i320 / i550 / i850 / i950

1402 / 1403 / 1405 (The error number varies depending on error conditions.)

Print head problem. Remove the print head and then re-install it. If this message appears again, the print head may be faulty. Replace the print head with the new one. (Print head may be displayed as photo BJ cartridge.)

Displayed when a problem has occurred with the print head.

Re-install the print head. Turn the printer off for a few moments and then back on. If the message still remains, contact a service center.

S630 / S6300 / S500 / S300 / S750 / S820 / S820D / S900 / S9000 / S830D / S530 / S330 / S530D / i320 / i550 / i850 / i950

1485

This print head is the wrong type. Replace with the proper print head.

Displayed when printing is attempted with a print head of the wrong type.

Follow the instructions in the error message.

S820 / S820D / S900 / S9000 / S830D / i950

1601 / 1611 / 1612 \ 1613 / 1634 / 1635 (The error number varies

The XXX ink has run out. Open the printer front cover and load a new ink tank. When this is completed, close the front cover. (XXX: ink color)

Displayed when ink has run out.

Follow the instructions in the error message.

S630 / S6300 / S500 / S820 / S820D / S900 / S9000 / S750 / S530 / S530D / S830D / i550 / i850 / i950

1800 / 1810 (The error number varies depending on error conditions.)

Battery is dead. Shut printer power off and connect to power supply with AC adapter provided or replace battery with fully recharged battery. Data in queue during printing will be lost.

Displayed because the battery contained in the printer is exhausted, printing is impossible to continue.

Follow the instructions in the error message.

i70

1900

The print head or ink tank cannot be replaced right now because the print head is too hot. Close the front cover and wait a few minutes for the print head to cool down.

Displayed when the front cover is open and the print head is overheated.

Close the front cover and wait a few minutes for the print head to cool down.

S630 / S6300 / S500 / S300 / S820 / S820D / S900 / S9000 / S750 / S530 / S330 / S530D / S830D / i320 / i550 / i850 / i950

1910

Printing cannot be performed normally because the print head is overheated. Turn off the power and try again later.

Displayed when the print head overheats while printing is performed.

Turn the printer off for a few minutes, allow the print head to cool down, then perform printing.

S630 / S6300 / S500 / S300 / S750 / S530 / S330 / S530D / i320 / i550 / i850

5100 or highernumbers

A problem has occurred with the printer mechanism. Cancel printing and turn off the printer. Wait a few moments, then turn the power back on. If the problem persists, contact one of the service centers.

Displayed when an error that requires a service call has occurred.

Turn the printer off for a few moments and then back on. If the problem still remains, contact a service center.

ALL